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Integrated Systems

ARC refurb

The second phase of a refurbishment to Securi-Guard’s Alarm Receiving Centre (ARC) is complete. The refit means all admin and monitoring staff who work at the ARC are now based together in one building at the company’s HQ in Estover, on the outskirts of Plymouth.

A reception area has been created at the ARC, plus new office space for admin staff, and also the company’s IT team. A kitchen area and rest room are for use by staff, particularly the monitoring team who work 24/7.

Alarm Receiving Centre manager Mary Campbell, pictured, said: “We are now making the best use of the available technology in a more modern and better equipped ARC. It is also great to have all the staff connected with the monitoring side of the business together in the same building and there has been a very positive response to the new working environment too.” 

The refit has been carried out to mark the 15th anniversary of the ARC, which began operating in January 1997. The largest monitoring centre west of Bristol, it is used for the NSI Gold standard approved monitoring of intruder and fire alarms, CCTV, lone worker devices and vehicle tracking both in the UK and across Europe.

The refurb included new custom built furniture for the operators, and improved flooring, ceilings and wall coverings. The refit also marks the 30th anniversary of the company as a whole – and coincided with the launch of a new website for the company’s monitoring services,

The company has been under the same family directorship since April 1982 when current chairman Bill Boyd bought the original company Smith’s Property Protection and rebranded it Securi-Guard. From an original staff of four, the company now employs around 180 people and has an annual turnover of £7.5 million.


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