First Security, part of the FM contract company Interserve, has launched a web-based incident management system. Developed with Vocal Ltd, the communication platform firm, COMMAND is for risk and incident management, business continuity and escalation.
The online tool is built around client processes, and is tailored the makers say to specific incidents so the correct steps are taken at the right time, and that details of incidents are communicated to the right people, allowing the security team to concentrate on the physical aspect of an incident.
The communication platform allows messages to be sent automatically to various recipients via multiple channels at any step of the process, recording details, including deliveries and responses, to ensure procedures are followed and audit trails are in place. COMMAND also allows data to be kept for audit and review reports, management of business continuity plans, and mapping of assets and evacuation points.
John Briggs, pictured, operations director for First Security, said: “COMMAND allows the security team to focus on managing the incident. The system makes sure that the correct processes are acted upon at the time of an incident, capturing the right information and communicating it to the right people, in a timely and effective manner.
“Partnering COMMAND with manned guarding delivers an intelligent and responsive service that protects people and properties.”
About First Security
First Security, part of Interserve, the support services provider, employs 2,500 manned guards and has a turnover in excess of £70 million. Website: www.first-security.co.uk
