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End of life product reminder

The access control product manufacturer Inner Range is reminding customers using its Concept product that its stock of parts is rapidly depleting. Some items are down to single figures, the firm reports.

The manufacturer first announced its Concept system was nearing ‘End of Life’ in November 2018. The firm sys that many customers have migrated to Inner Range’s Integriti product (pictured) at a fraction of the cost of a system replacement. But, it says, it’s concerned some customers have not yet migrated and may find themselves in difficulty when replacements are required, if parts have become obsolete.

Tim Northwood, General Manager at Inner Range, said: “We want to support our customers as much as we possibly can. But the reality is that very soon we won’t have replacement parts available. For some items, we’re already close to stock exhaustion. Our technical support will continue to try to assist customers. But there’s a risk we might not be able to supply service replacements in the near future. Ultimately, that could put people and places at risk if their security system isn’t functioning properly.

“We are now urging any remaining Concept customers to migrate to Integriti, which is easy, efficient and extremely cost-effective, and will secure their system for the long term.”

Inner Range’s Integriti product is compatible with 95pc of Concept hardware. The makers say that Integriti is for managing and controlling single and multiple sites at local, national and global levels. A user migrating to Integriti can have more integrations with other manufacturers’ products for security, building automation, people and business continuity processes, and more flexibility around global programming and permissions. The new product works with IT platforms, such as Windows and Vista.

Concept 2000 was Inner Range’s flagship product, launched in 1989. It was designed by three of the four founders of Inner Range: Doug Frazer, David Baughan, and Alan Winch. The system was updated to the Concept 3000 and later the Concept 4000. However, the firm adds, the underlying technology is no longer economical to maintain in comparison with modern platforms like Integriti. Concept systems use Insight software. Insight follows the same ‘End of Life’ timeline as Concept.

To migrate, contact Inner Range on 0845 470 5000 or [email protected]


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