When a security incident occurs, organisations need to have a robust means of coordinating response. This was a key discussion at the recent forum held by manned security contract company, First Security, where delegates learnt more about the company’s new communication platform .
The event, the third of a series of forums held by the company to offer industry best practice was held at Somerset House, where First provides services. Some 60 delegates took part in industry discussions.
Natalie Cooper from Vocal, a provider of alerting systems, explained how with the new system organisations prepare for and co-ordinate incident workflow, while communicating consistently across the organisation.
The platform enables First to plan for and manage a range of issues including staff and lone worker safety, plan management, availability of resource and business continuity. Based on a standard set of fixed processes, step-by-step actions can then be communicated through a variety of channels, including email, mobile phone and radio pagers. This helps to provide a coordinated response to an incident by keeping staff and customers updated with important information, even if they are not desk-based.
Auto enrolment
Speaking on the issue of pensions and the auto-enrolment scheme due to come in to effect as of this October, Scott Hill, HR director for Interserve, spoke of how work place pensions are now a reality and the impact these will have on businesses. Hill emphasised that ensuring data is maintained and updated is of paramount importance as this process starts to take place.
