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Emergency response guidelines

The monitoring contractor Reliance Protect has been praised by police for its contribution to new emergency response guidelines. As an accredited BS8484 provider, Reliance Protect will continue to bypass the traditional 999 route and initiate a Level 1 police response for the highest risk situations after changes to guidelines from the National Police Chief’s Council (NPCC), introduced in October.

Terry Sallas, MD of Reliance High Tech, said: “By taking a leading role in the consultation process with the NPCC, we are ensuring that our Reliance Protect lone worker service remains at the forefront of the industry with our 24/7 monitoring centre staff fully prepared to adopt the changes quickly.”

The more carefully targeted approach adopted by the NPCC (National Police Chiefs Council) will ensure that emergency police resources are prioritised more effectively and front-line staff deployed more efficiently, wherever the need is greatest and most urgent, the firm adds.

Kenneth Meanwell, Security Systems Group Staff Officer of the NPCC said: “We warmly welcome the approach that Reliance Protect has taken in working alongside the police to help shape and introduce the new guidelines, and implement these improvements quickly.”

Reliance Protect provides support in the event of a threat and is now deployed to safeguard more than 25,000 lone workers in the NHS and public sector with an average of 1,500 new users signing up each month. The protection includes two-way audio contact when employees are exposed to heightened risk while at work. Visit


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