The Leicester retail centre Fosse Shopping Park has re-appointed Regent Samsic to provide its cleaning and security services. The two-year term cleaning and security contract, with a one-year extension option, includes maintenance and park presentation services for the 37-acre site. Adjoining the M1 motorway, Fosse Shopping Park homes retail brands including Marks & Spencer, Next, BHS and Curry’s in 40 stores
Service providers at the Park since 2010, Regent Samsic’s round-the-clock security operations constitute CCTV monitoring, patrolling common areas and park perimeter security, in addition to supporting in-store security personnel involving nine Regent Security officers, two supervisors and a manager. There are also periodic joint undercover operations with the stores on site to control shoplifting which the contractor says is having a significant effect on reducing crime and theft. Out of hours security is backed up by Regent Security mobile patrols.
Working with the police liaison officer and the local police force, the security team is regularly updated on any suspicious personnel operating in the area. Monitoring the Fosse Shopping Park from the on-site CCTV control room, the Regent Security team is in constant contact to follow up any issues, with direct radio contact with the stores to assist if necessary.
Ten housekeeping personnel from Regent’s cleaning division, overseen by three team leaders and one manager, are working throughout the week in Fosse’s food court, toilets, and circulation areas besides providing two daily spot cleaning shifts. In the food court during busy periods, trolleys are used to store used cutlery and are emptied every half an hour, reducing the time the operatives spend away from the food court taking away the contents. Earpieces are worn so that the teams are in contact and can deal with spillages and any emergencies.
A Regent maintenance team operating Monday-Friday with 24/7 callout employs two technical personnel and a supervisor working day-to-day requirements, backed by service partners for any specialist work to mains power, gas and related. The tasks carried out can be anything from high level repairs, painting to electrical testing, although the tasks are not exhaustive and the maintenance team pride themselves on carrying out any tasks that they can.
Regent also manages the park presentation team, with three operatives plus a supervisor 363 days per year on a rolling shift. Tasked with various jobs in all weathers, ranging from ensuring the external areas are safe, clean, tidy and free of litter to clearing drainage, repairing surfaces and other maintenance duties.
Regent joint managing director Jonathan King says: “Training our teams is a vital part of the Regent culture and several courses have been completed by the team on site including, NVQ level 2 in Customer Service, Fire Awareness, NVQ in occupational Health and Safety, Prevention and Control of Infection, First Aid and more.
“The team operating at Fosse Park has fully integrated into their culture and we are proud of the long standing working partnership that Regent and Fosse Shopping Park now enjoy.”
“Choosing the right bundled soft services provider that fits into our culture and ethos is extremely important to me and the welfare of Fosse Shopping Park,” says Fosse Shopping Park, Centre Manager Adrian Young.
“Our aim is always to provide a shopping experience that is highly enjoyable, clean, safe and secure from the moment anyone walks in to the moment they leave. Regent has the flexibility, can-do mentality and insight to fully understand and buy in to my vision for the present and future of the park. Regent also understands that best value and not just best price are keys to achieving a high level of service delivery.
“Whilst productivity and efficiency levels are maximised, they have not compromised any part of the service for price, but delivered a bundled soft services solution that is both affordable and most importantly deliverable. Their strong site management team, provide a defined point of contact that allows for clear lines of communication. Our proactive maintenance schedules, with the use of the latest technological innovations to identify training needs or areas of improvement, ensure that Regent consistently not just deliver but go beyond best practice.
Adrian Young adds: “I think one of the obvious benefits of working in a successful long standing partnership agreement with Regent is that our relationship is not based as simply client and service provider, but is a fully interactive and transparent partnership working as one holistic team for the common good of Fosse Shopping Park.”
Further information at www.regentcleaning.com
