The first Security TWENTY event in Scotland, ST17 Glasgow on Tuesday, September 5, was the occasion for the awarding by the National Security Inspectorate (NSI) of Nacoss Gold certification to a local installation company. Pictured at the NSI’s exhibition stand left to right are Max Linnemann, the NSI’s head of certification services; and Scott McLean, owner of Stirling Alarms. The Stirling-based firm had already gained NSI Silver accreditation. To gain Gold, the company had to attain the international management standard ISO 9001 in its newest, 2015 version.
The alarm firm is also a member of the Scottish electrical trade association, Select. A long-standing electrical company, started by Scott aged 20 in 1996, it’s always been involved in security, Scott told Professional Security; in November 2015 the firm decided to set up a security division. That division gained NSI systems silver accreditation; going for gold was a natural stepping stone, Scott McLean told Professional Security. “Gold was what we set out to achieve, and we are delighted to have achieved it in under two years.”
He said that it had been a lot of hard work and dedication by the company’s admin team and engineers. ISO 9001 had been something he had talked about, when he started his company, in 1996: “I noticed NACOSS at the time and ISO 9001 companies around, and admired them, and thought they were a high standard and it was always something that was in the back of my mind.”
The company has domestic and commercial customers; Scott added that he felt the NSI Gold would open up opportunities for larger-scale commercial work. “We are highly focused on customer service, it’s what we have a good reputation for, the way we work with customers from the beginning and we concentrate a lot on our after sales service, to make sure the end user is happy, and that all plays a part in growing the reputation.”
