Entourage Security Management has adopted an employee scheduling and mobile workforce management product, to better coordinate a team of 250 guards.
The company has chosen Skillweb’s SmartTask, to streamline such operational processes as patrol monitoring, employee rostering and timesheet management. The contract security firm’s aim is to reduce overheads and free up managers so they can spend more time with customers.
In particular, SmartTask’s intelligent rostering, using a workflow algorithm to suggest best-fit employees, will simplify the planning and scheduling of static and mobile, reducing the time and cost required to prepare rosters, the firms say. Integrated proof of time and attendance will also automate the collation of timesheets, removing the admin associated with chasing paperwork and providing an overview of completed work, historically and in real-time.
Activities of mobile personnel will be monitored using an app that can be installed on a range of rugged or consumer smartphones, so security officers swipe unique NFC tags at key locations to prove attendance, time, date, GPS and status. Meanwhile, Interactive Voice Response software (IVR) will capture and record working hours for static officers based at remote sites, with employees only needing to call from a designated landline or mobile number to book on and off of shifts or register a check call.
David Fisher, Operations Director at Entourage said: “We understand the importance of service quality and as such are committed to using the most appropriate tools available to deliver an unrivalled solution to our customers. SmartTask offers an effective means of streamlining and enhancing our procedures, so our aim is to embed the system into all areas of our team’s daily lives to achieve operational efficiencies and increase the amount of face-to-face time we have with our clients.”
And Steve Binder, Sales Director at Skillweb
