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Customer portal access

Splunk, the US provider of software for real-time operational intelligence, has selected Ping Identity to provide its customers with access to the Splunk customer portal.

Splunk launched a single sign-on initiative to simplify access to all of its web properties and cloud-based apps, including a support portal on Service Cloud. To eliminate multiple login requests from the applications inside the portal, Splunk selected Ping Identity to provide single sign-on and identity. Now Splunk customers have one-click access to the portal without ever exposing their identities or passwords to third-party vendors.

Christopher Nelson, senior director of IT business applications, Splunk, said: “Our customer portal has to be a seamless extension of the Splunk experience. After a customer logs in, one-click access to all the portal’s resources and apps is a must. Now we have a continuous user interface, while maintaining tight security. And, because Ping Identity does not store passwords and identities, our customer information never leaves the Splunk environment – another requirement of the Splunk experience.”

In under a week, Ping Identity says that it was able to make a SAML-based SSO connection from Service Cloud Portal to Splunk’s customer portal. The identity bridge eliminates the need to log in to multiple applications in order to open a customer ticket or access the Splunk help desk. Loren Russon, vice president of product management and design for Ping Identity, said: “Splunk is a great example of a customer that needed an enterprise-grade, identity security solution to address the increasingly complex interplay between cloud applications and identities. We responded with a solution that was fast to implement, cost-effective and secure. And that will easily scale with future identity and access management requirements.”

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