Font Size: A A A

Home > News > Case Studies > Belfast shopping centre contract

Case Studies

Belfast shopping centre contract

A £1m, three-year contract with Belfast shopping centre, Victoria Square, pictured, has gone to facilities management firm ABM. The FM firm will supply more than 50 members of staff covering security, cleaning, customer services and environmental.

Victoria Square houses international and local brands, restaurants and a cinema complex. Covering about 800,000 ft² and costing £400m, it is the biggest and one of the most expensive property developments ever in Northern Ireland, and was officially opened in 2008.

One of the roles will see ABM staff acting as a ‘tour guide’; in Victoria Square’s glass dome – which has 360-degree views across the city – staff will be responsible for informing tourists about the city’s landmarks and history.

Kyle Russell, Regional Manager – Ireland at ABM, said: “Everyone at ABM is delighted to be working with Victoria Square, which is without doubt Northern Ireland’s best-known and most exclusive shopping centres. Having grown up in Belfast, I personally remember it being built and evolving into what it is today: an iconic part of the city’s landscape. ABM continues to establish itself in the area and Victoria Square is a fantastic addition to the company’s retail portfolio. It’s also a key account win, which our team has secured just three months after being appointed to manage the cleaning and security operations at another of Northern Ireland’s leading retail complexes, Bloomfield Shopping Centre.

“These wins ultimately demonstrate the company’s dominance within the retail market, not just in Northern Ireland, but across the United Kingdom, and we look forward to more wins in the future.”

And Michelle Greeves, Centre Manager of Victoria Square, said: “As Belfast’s premier shopping and leisure destination, we were seeking a company with the necessary credentials and vision to ensure Victoria Square continues to deliver the high standards it has become known for. ABM’s solid reputation in the retail space stood out for us, which in turn, gave us huge peace of mind. The training infrastructure in place was also impressive and we were assured that ABM’s employees would be a natural extension of the Victoria Square brand, as opposed to contractors.”

About ABM

Its retail clients include: The Bullring Shopping Centre in Birmingham; the London Designer Outlet in London; The Centre in Livingstone, Scotland; and Hammerson. The company provides cleaning services for The O2 Arena in London, Transport for London’s underground stations, depot, and the London Transport Museum; and guest services at London’s Heathrow Airport.


Related News