Foyleside Shopping Centre, in Derry-Londonderry, has adopted a workforce management tool. PWP Complete Maintenance, based in the town, has rolled out the SmartTask software to monitor onsite security teams, while enabling staff members to report any safety concerns at the retail centre.
SmartTask has replaced a previous system that was no longer meeting needs of Foyleside or PWP in terms of reliability and accuracy. After a trial period, the cloud-based SmartTask was selected. This was based on its ability provide visibility of all activity in internal and external public areas, as well as peace of mind that any safety issues are being resolved.
Security officers are now using SmartTask-enabled mobile devices to scan more than 700 RFID tags sited around the centre when work has been completed or checks undertaken. The SmartForm part of the product allows employees to complete and submit electronic forms, including photographs as evidence, to report any problems. PWP’s onsite control room uses SmartTask to monitor activity, to show that contracted levels of service are achieved and any raised alerts are responded to.
Emmett Page at PWP Complete Maintenance said: “We needed a workforce management solution that guaranteed high levels of reliability to avoid any issues with data loss. If we are unable prove that work took place or actions were taken to resolve a safety issue, it potentially increases liability in the event of an accident. Foyleside Shopping Centre is committed to protecting all visitors, so it’s a priority that the retail site is managed in the most responsible way possible. SmartTask has given us the added visibility and control we needed.”
And Paul Ridden, CEO of product developers SmartTask said: “An increasing number of security, cleaning and FM operations are using our proven software solution to performance manage staff, improve employee accountability and enhance incident reporting. This is helping them to achieve reliable, efficient and high quality service delivery through improved communications, increased management control and added transparency.”
