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Oman agreement

The critical event management and communications product company, Everbridge Inc has announced a multi-year agreement with Oman Airports Management Company (OAMC). The OAMC’s Muscat International Airport uses Everbridge’s Critical Event Management platform for its communications in the result of an incident or emergency. Everbridge says that its software replaces previous time-consuming, manual call-out procedures to notify key stakeholders during a critical event.

With the new platform, the airport has alert notifications that reflect the existing 12 emergency codes of the airport emergency plan. These codes allow the Master Control Center of the airport and the Airport Emergency Services to categorise incidents and pre-determine which recipients should be told via mobile app, SMS, voice message or email in a major incident, automating a previously manual process. This allows OAMC to meet its regulatory requirements to notify emergency services, airport operation teams, key government departments and airlines and ground handlers servicing the airport, while reaching more responders in a fraction of the time of the legacy system, the software firm says.

Nicolas Novacek, Senior Master Control Centre Manager at Oman Airports Management Company said: “As a vital part of Oman’s infrastructure, the safety of our passengers and staff is clearly paramount. With Everbridge’s platform now in place we have been able to centralise our communications and speed up the entire process to ensure that the right messages reach the right people at the right time in the case of a critical event. We are also in initial discussions with Everbridge about adopting this technology at Salalah International Airport and our other regional airports as well.”

And Jaime Ellertson, CEO and Chairman, Everbridge, said: “Everbridge works with the 25 busiest airports in North America, so our experience and credibility in supporting vital transit hubs is well established. All of these operations require robust procedures in place to secure the safety of travelers and ensure staff are able to mobilise an effective response plan in the face of a significant threat or major incident. We are extremely pleased to be supporting Oman Airports Management Company with automating this process and increasing the speed with which it can manage and react to incidents.”

Everbridge is offering demonstrations of its range of critical event management solutions on Stand #57 at the ACI Airport Exchange Conference & Exhibition 2017, hosted by the Oman Airports Management Company.


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