eRisk is a new conference on problems and threats that have emerged in online retail and digital processes, some of which are still little known, and how they can be combated. It’ll be co-located at London’s annual Retail Risk conference on March 23, 2017.
The rapid expansion of ecommerce in the last few years has seen issues such as online credit card fraud or delivery fraud become hot topics, says Mark Emmott, Director at Retail Knowledge (owners of the Retail Risk conference series).
Stolen credit cards were reported to be the biggest area of online loss for 51 per cent of retailers, the UK Retail Fraud Survey 2016 showed. Card testing, third party fraud payment and friendly fraud (where a customer makes an online purchase with their own credit card and then contacts the card provider after receiving the goods, to cancel the transaction and refund the money) were also cited as some of the biggest areas of online loss for retailers.
Speakers already confirmed include Dr Clare Sullivan, a cyber law lawyer, on digital identity. New laws on digital identity are being enacted in many countries around the world. Within the next two years they will have implications for all retailers and how they store data, Dr Sullivan warns, yet it is an issue that remains under the radar.
Retailers will have to review their processes around customer information and store cards, because ‘damage’ to a person’s digital identity will result in retailers facing the threat of imprisonment or damages calculated with reference to the standing of the individuals adjudged to have been wronged. This means retailers dealing with high net worth individuals will need to be particularly alert, she suggests.
Also confirmed is speaker Skip Myers, Director of Loss Prevention/Risk Strategy for Micro Center, who will cover his process for investigating a ‘digital’ crime scene. Emmott says that taking a joined up approach to online and physical risk is key. Of the eRisk event he says: “The quality of thinking will be extremely high. And it will be co-located with the Retail Risk conference, which means there will be an astonishing mix of senior decision makers with responsibilities covering not just online but the whole spectrum of risk management and loss prevention functions.”
eRisk events will also be held at the Retail Risk 2017 conferences in New York on September 14 and in Leicester on October 5 (pictured; the October 2016 event at Leicester FC).
