A security and cleaning team in Wiltshire were presented with Above and Beyond the Call of Duty (ABCD) Awards. Pictured: Left to right are Rob, John, Billy, Dan (back) and Chippenham Mayor Sylvia Gibson.
OCS at the Borough Parade shopping centre in Chippenham, were recognised by Councillor Sylvia Gibson, Chippenham’s Mayor, for their work in keeping the centre clean, safe and secure. The ABCD awards went to Rob and Dan (security) and Billy and John (cleaning). In particular, the annual floral display is appreciated by shoppers.
The security staff have dealt with everything from the everyday tasks of assisting shoppers to antisocial behaviour and crime. Incidents include:
•An elderly lady whose mobility scooter had broken down
•Lost children
•Shoppers taken ill
•Shoplifting
•Suspect packages
•Aggressive behaviour
•Damage by vehicles.
The security contractor adds hat the log for Borough Parade shows a high arrest rate following incidents, which has a direct impact on the safety and security of both the centre and the surrounding area.
To illustrate the willingness of staff to go “above and beyond”, they assisted the police with crowd control following a traffic accident in nearby Market Place, clearing the bus station to allow a paramedic helicopter to land.
The awards to Rob and Dan cite their “sustained exemplary performance and contribution to safety and security at Borough Parade.” The citations for Billy and John reference their “full involvement, commitment, awareness and reliability.”
On behalf of Mountgrange, the asset managers of the shopping centre, Dominic Moore said: “We are delighted to recognise the outstanding service provided by the security and cleaning team at Borough Parade. Working closely with our retailers and the local community, they work hard to ensure our customers are able shop in a pleasant, safe environment and are always ready to go the extra mile. Our goal is to ensure visitors enjoy visiting Borough Parade and want to come back time and time again and this is something we certainly would not be able to achieve without the genuine dedication and hard work of the entire team.”
About OCS Group
OCS Group is a facilities management (FM) provider employing more than 85,000 people in 40 countries, with a turnover in excess of £875m (for the year ending March 2013). The company offers more than 70 services from catering, cleaning, horticulture and waste management to security, maintenance and hygiene. It’s a private business in the fifth-generation of family ownership.
