Interviews

Data protection advantage

by Mark Rowe

By remaining unprepared for changes to European data protection rules, businesses could be missing out on significant competitive advantage, it’s claimed.

In a paper published to mark World Data Protection and Privacy Day, storage and information management company Iron Mountain stresses the importance of robust data protection measures regardless of the progress of the European data protection proposals. Firms that have such measures in place are proven to have better brand reputations, stronger customer trust and a clear market advantage, the firm says.

The paper, titled An opportunity to plan and manage the impact of legal change, helps organisations to grasp the full implications of the new regulation and understand why they matter. Many of the proposals, including arrangements for public sector data, the right of access to data by law-enforcement organisations and the opportunity for international firms to deal directly with the regulator in their home market (the so-called ‘one stop shop’), remain the subject of intense and vigorous debate among EU leaders three years after the legislation was first proposed. The delay in agreement reflects not just the conflicting interests of the 28 Member States but the rapidly evolving world of technology, connected consumers and big data.

Sue Trombley, Managing Director in Professional Services at Iron Mountain, said: “The proposed legislation is very powerful, and its impact will be felt across the world. Concepts such as consistency of rules and their implementation across borders, the right to be forgotten, and the need for the effective de-identification of personal data to support healthcare and other research, for example, will be closely studied in other geopolitical zones.

“However, with so many of the proposals still in a state of flux, it can be tempting for firms to wait and see what actually makes the final cut. We believe that this would be a mistake. Strong, effective data protection and the responsible, transparent use and retention of data are the hallmark of an ethical organisation. It is an approach that can inspire customer trust just as much as a data breach can destroy it. The equation is simple: trust builds loyalty and loyalty drives sales. Organisations have much to gain from taking action now before the law obliges them to do so.”

An opportunity to plan and manage the impact of legal change is available from http://www.ironmountain.co.uk/services/dpd.aspx.

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