As part of customer support, Network Video Technology (NVT), has embarked on webinars highlighting the benefits of deploying Ethernet-over-Coax (EoC) transmission products. Each webinar session has presented to an online audience, an overview of the company’s EoC technology; and how it can provide cost and performance advantages within most surveillance applications.
Steve Proctor, NVT’s Sales Director, says: “At the forefront of NVT’s comprehensive customer support package, the EoC themed webinars are just the beginning, with further webinars planned to be rolled out as new NVT transmission technology is introduced. Providing an effective education platform for understanding new technologies, NVT encourages new and existing customers to capitalise on the commercial benefits to be gained by signing-up for the technology solutions webinars.”
Support is available to all NVT customers and includes access to its Technical Support team, who offer assistance pre and post-sale, remotely, or in the field.
Backed by sales materials, NVT’s sales and technical teams offer product samples for use by customers for demonstrations and sales presentations. Based in Teddington, west London, again, for use by customers, NVT’s EMEA head office has a training room and laboratory facilities. The facilities and the NVT Technical Support team are available to evaluate and test full systems on an ‘end-to-end’ basis, run diagnostics and ensure optimum performance from the moment each NVT product is installed on-site.
Alongside a same/next day shipping policy, NVT operates a Lifetime Warranty and advance replacement programme for the life of any NVT product – ensuring minimal downtime should a replacement be needed.
Steve Proctor added, “Customer satisfaction has always been at the forefront of our business activity and we are delighted at the reception the EoC technology webinars have received. We look forward to rolling out further technological solutions themed webinar programmes, whilst supporting NVT based transmission installations through the continued commitment of our Technical Support team.”
