The US firm SureView Systems has a new Immix Central Station Training Program. This is designed to help teach SureView partners and their employees best practices on using the Immix platform.
As web-based interactive program for video and security event management software, SureView covers the system from beginning to end for each person that has a role using the platform.
The training contains a total of 40 courses, each 15 to 20 minutes. The course catalogue is designed based on each user’s role on the system – for example, event management agents will only be given the courses that are relevant to their role, while a system administrator must complete all of the courses to complete the system certification. On completion of the courses, and following a knowledge test on the subject matter, each trainee is awarded with certification.
Chris Brown, Director of Central Stations, SureView Systems, said: “As a commitment to our partners, we have invested in a comprehensive online training and education program to help support their ability to service their customers and grow their business. With this new certification program, our partners and their employees walk away knowing the system in its entirety, which means they might find a functionality that they didn’t know existed before and that can lead to new services and additional RMR for the client. The certification program creates confidence that new and existing services will be managed to the very highest standards of operational excellence delivering consistency and professionalism, which in turn creates end user customer satisfaction and business development.”
The training begins with a “101” outline of the basics for those employees who may be new to video and security event management. For example, the tutorial includes an introduction to terms and definitions only used in this specialized vertical to rapidly educate a trainee on how to use the system, as well as why the system is utilized. This ensures that once the Immix CS software is introduced, they’re familiar with how it is used and why it is valuable to the client they service.
“Our customers are delivering an ever growing and increasingly sophisticated suite of end user services from simple video verification through full remote guard replacement operations,” Brown said.
“We owe it to our partners to give them a tool that not only educates them and their staff, but also gives them the ability to measure the training they’re conducting to ensure its effectiveness.”
Immix Central Station is a software platform developed for commercial central stations offering a them a tool that allows them to deliver services from video verification to complex interactive video monitoring. Immix integrates with more than 500 security and alert devices.
