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Shopping centre contracts

The facilities management company Incentive FM has renewed three of its shopping centre contracts with British Land, the UK property company, and has been awarded an additional contract for a shopping park near Manchester. The FM contractor will continue to provide cleaning, security and associated services at Drake Circus in Plymouth; SouthGate in Bath city centre (pictured), and Inverness Shopping Park in the Scottish Highlands. These have been revised to include some Covid-related changes and introduce new equipment to support further financial efficiencies, the contractor says.

Crownpoint Shopping Park in Denton, Manchester, which has 36 units and retailers including TK Maxx, Boots, River Island, Flannels, Tesco and JD Sports, will join the portfolio. Some 12 staff have transferred under TUPE and services include cleaning and security.

Last year British Land awarded Incentive FM contracts to provide soft facilities services for Ealing Broadway in west London, Beaumont Shopping Centre on the outskirts of Leicester, and Crown Wharf Retail Park in Walsall. The company also renewed Incentive’s contracts to provide similar services at Whiteley Shopping Centre in Hampshire and the Old Market in Hereford.

Richard Nield, Head of Retail Operations at British Land, said: “Incentive FM has proven to be a highly supportive partner, adapting quickly to our changing needs brought about by the pandemic. They have helped to ensure that our visitors and retailers are able to enjoy a safe, secure, and clean environment.”

And Glenn Wilson, Director – Retail & Distribution at Incentive FM, said: “Each of these sites has different needs based on variables such as footfall, demographic, and location which demonstrates our ability to successfully deliver value with our flexible, partnership approach whilst ensuring the British Land ‘Places People Prefer’ strategy is at the forefront of everything we do. Our portfolio of shopping centres and retail parks has grown significantly, and we are now responsible for over 40 sites across the UK.”


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