The contract company Axis Security has been awarded the manned guarding contract at Gallagher Retail Park, outside Coventry, by managing agent, Montagu Evans. This follows a competitive tender.
Axis is managing employees covering 168 hours per week at the 180,000 Sq ft retail park. The security officers’ main responsibilities include supporting the various retailers, supervising the car park, and managing the ShopSafe radio scheme that Montagu Evans highlighted as a pre-requisite at tender stage. Axis Security installed a radio communication system for all tenants on the 19-unit site, besides providing a smartphone for the security team, enabling emailing between tenants and guards.
Andrew Walker, Partner at Montagu Evans, says: “This was the first time we had re-tendered the security contract since we began managing the day-to-day activities of the site, and we wanted to particularly focus on improving retailer liaison and communication services to make a better-connected site in terms of security arrangements. Having had previous experience working with Axis Security, we felt they were able to provide the high level of retailer communication that we expected, and at a cost-effective price. They also looked after our existing security staff, transferring them across under TUPE without any issues.”
Chris Wisely, Axis Security’s Managing Director, says: “Being able to provide contract specific requirements, like the ShopSafe radio scheme, is a key part of what we do. It was clear that Montagu Evans is looking for a security company that will deliver tangible results in increasing coordination and communication between retailers and the security team.”
Andrew reports positive feedback from tenants since Axis Security was appointed: “Axis Security is clearly doing a very good job, which is promising news as the smooth-running of the site is greatly impacted by the relations retailers have with the security team. The management team has done exactly what we asked them to do, effectively setting out to improve retailer communications and engagement with the site, ultimately leading to a safer shopping environment.”
Visit www.axis-security.co.uk.
