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Incident reporting service

The Axis Group reports a new incident reporting service – reportline from Santia.

Given the motto, ‘A Safe Place is no Accident’ the service is available 24 hours, for reporting incidents, including ‘near misses’ and minor issues, and learn lessons accordingly. Reducing risk in the workplace also provides a defence against legal compensation claims, the guarding and front of house contract firm adds. All Axis employees can use Reportline for all accidents, near misses, occupational diseases, fires, dangerous occurrences, environmental incidences, security breaches, and official visits, (for example from local authorities, the SIA and health and safety executives).

Tracey Hammond, Health and Safety Manager, says Reportline replaces a paper-based reporting system: “The move will encourage a culture where incidents are habitually reported as quickly as possible, so that precise events and information are easier to recall, which ultimately helps us to ascertain the cause of the incident.”

Employees are guided through a defined process whereby: the area is made safe, removing any potential hazards; injuries are dealt with, seeking first aid if required; facts on who, what, why, where, when and how are established; and crucially a call is then made to Reportline, where professionally trained staff will go through a list of questions designed to help detail key information. Photographs can also be emailed and attached to the incident record. If further action is required an alert is emailed to the supervisor or line manager and health and safety manager. In the event of serious injury the health and safety manager will attend the scene at the earliest opportunity.

Tracey adds: “There has been a good response to the system with a greater number of incidents reported in first month that Reportline went live. We have a duty of care to our clients, and the general public to ensure that all incidents are reported so we can provide the safest environments possible. I believe the significant uplift in reports is a sign of an improved culture that will support this goal and further best practice.”



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