Guarding

Guard management

by Mark Rowe

Cole Security Services, a Bolton-based security covering Greater Manchester and the North West region, has adopted a guard management product from the mobile computing company Skillweb.

SmartTask Security will be used across 80 guards, to streamline communications and reporting processes, enabling the company to reduce costs and enhance the service provided to customers.

An initial six-week trial of the SmartTask Security tool involving 13 guards was able to demonstrate benefits in terms of transparency of guard activity, electronic management reporting, real-time incident reporting and alerts and lone worker protection. As a result, Cole will be able to replace its manual-and paper-based procedures to make time and financial savings, while improving operations and helping to achieve legal compliance.

The new product lets Cole Security Services log attendance, actions and incidents at customer sites, providing visibility of operatives and extending how it can report. Guards swipe their mobile phone over NFC tags to confirm their position, while any actions taken and incidents found can be inputted into the mobile application as they occur. This not only means that important information can be quickly shared with customers, but unnecessary interaction can be removed between on-site operatives, area supervisors and office-based administrators.

Francis Cole, Managing Director of Cole Security Services said: “SmartTask Security is supporting our aim to take the business to even higher levels of service and professionalism. We are always looking at ways of increasing efficiency while enhancing our commitment to customers, so we expect this mobile application to become an important part of our operation and increasingly underpin our management and reporting processes moving forward.”

And Paul Ridden, CEO of Skillweb said: “Cole Security Services has recognised the value SmartTask Security can provide in terms improving visibility and control of mobile resources. This advanced guard management solution achieves measurable cost, time, service and compliance benefits that are helping an increasing number of security companies to optimise the performance of their operations.”

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