Acuity, a London-based niche front-of-house management services provider and part of the guarding contractor Axis Group, has appointed Arik Benichou.
In Arik’s Account Management role at Acuity, he is responsible for managing a portfolio of reception management contracts at corporate premises in central London. As the primary point of contact for both clients and Acuity employees, Arik’s objective is to ensure the teams under his control are not only meeting client expectations but exceeding them.
Arik has experience in front-of-house and customer service training roles, having worked in the five-star hotels and the airline sector. He joins from the Shangri-La Hotel at the Shard, where his role as Front Office Manager saw him lead the pre-opening team, setting the standards required to ensure the customer journey was befitting of the five-star venue.
Arik says: “I see client relationships as a partnership, where our service is tailored to complement my clients’ business goals. There is a strong management team at Acuity and I know I will be challenged to help drive the business forward, a challenge that I am very much looking forward to.”
Chiara Di Rienzo, General Manager for Acuity, says: “His experience in managing teams that deliver the highest standards of customer service is perfectly suited to Acuity’s operational methodology. We have become well known in the industry for offering a personalised, niche service to a discerning client base who require highly-trained front-of-house staff, and are able to act as ambassadors for the businesses they work in. Arik understands the importance of this aspect of our service and how to ensure our teams consistently deliver.”
