The guard firm Axis Security reports it has achieved the highest SIA Approved Contractor Scheme (ACS) score in its history. Its score was 164 out of a theoretical maximum of 174.
Five years ago, when the senior management team, led by Axis Group CEO Jonathan Levine, re-launched the business it had a little over 100 officers, a turnover of £2m and an ACS score of 46. Today it employs 1,750 people and has a turnover of £47m. Whilst the official ACS report concludes there are no areas where Axis is required to make improvements, Jonathan Levine says: “We are delighted with our new ACS score and the positive report but, as ever, we will strive to improve and ensure that satisfaction remains high across our growing portfolio of clients.
“This year has been very successful for Axis Security. We’ve completed a successful rebrand and won significant contracts within the financial services, industrial and manufacturing, and education sectors amongst others. We are very much looking forward to building on this success as we go into 2014.”
Within the ACS report, the security contractor was commended for its investment in training including the recruitment of a new training manager to assist in the development of an online learning portal.
Developments also continue to be made in the firm’s online platform which has been designed to provide access to risk assessments and project plans, managing satisfaction levels against benchmarked KPIs (key performance indicators) and alerting management to inefficiencies before they are escalated by the client. This positive approach to service standards was especially highlighted by the assessors.
Visit – www.axis-security.co.uk
