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Award double for STM Group

STM Group (UK) Limited offers manpower services, for security and cleaning. With offices in London and Manchester, it has national coverage. Set up in 2005, the firm has developed through controlled organic growth, combined with selective acquisitions. The company operates in several sectors, but mainly within transport.

In 2019, STM embarked on a new chapter, appointing an experienced CEO, restructuring its management team, and developing a service strategy around continuous service improvement.

Whilst the new strategy aimed to transfer those skills developed in the transport sector into other business sectors (where quality of service delivery is a pre-requisite), it also included a “back to basics” approach to ensure best practice within the rail industry. This approach says STM has enabled it to work with its customers to ensure the provided services are bespoke to each client, with a service strategy which aims to add tangible value. In particular, STM has worked with Network Rail, and its partners, to help develop a Trespass and Welfare Strategy, as applied at mainline stations. The aim; to reduce the number of suicides across the railway network.

This not only includes the, obvious and important, front-line staff, but also the supporting infrastructure, which enables a holistic approach to this critical service.

On March 12, STM Group (UK) Ltd was awarded the “Transport Supplier of the Year” award, at the London Transport Awards 2020 (LTA), at the Park Plaza Riverbank Hotel. This award, for the contractor “Making a Difference” was supported by Transport for London (TfL) and London councils, aiming to “recognise excellence in transport, and rewarding innovation and progress for transport initiatives which are really working in London”. A week later, STM were awarded the “Best Transport Manned Guarding Services Provider” by SME News UK Transport Awards 2020.

CEO Paul Jacomb said: “STM has been rightly recognised for the excellent work it has undertaken in this most demanding of sectors. We are all delighted to have received these awards, and very much look forward to continuing to develop our relationship with the transport sector. We are also excited about transferring the unique skill sets developed within the demanding transport environment into other, high profile, business sectors, where the benefits of a focused service strategy will add inherent value.”

About the firm

STM are a member of ACS Pacesetters, the group for highest-scoring Security Industry Authority (SIA) Approved Contractors. Visit www.stmgroupltd.com.


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