Some 18 months since its start, Stanley Security Solutions’ ProtectionNet Customer Service Centre (PNC) has received the National Security Inspectorate’s (NSI) Gold accreditation.
The PNC is a Class II Alarm Receiving Centre (ARC) with capacity to monitor over 50,000 customers, making it among the largest in the UK, according to Swindon-based Stanley. It offers a range of monitoring services, including Enhanced Call Verification for traditional intrusion systems, Advanced Audio Verification using exclusive Sonitrol Audio Impact technology and Premier Video Verification intrusion monitoring, besides fire alarm monitoring and Stanley Managed Access Control services. The centre already has SSAIB certification.
The NSI is a specialist approvals and certification body for the security and fire industries. To reach Gold accreditation, Stanley also had to meet the industry specific ISO 9001:2008 Quality Management System Standard and demonstrate a record of performance and evidence of reliability and stability. With Stanley’s PNC just 18 months in operation, this was an achievement to be proud of, as Alistair Compton, Regional Vice President – Great Britain, says: “Following a rigorous and detailed two day audit by NSI which involved scrutinising all of the PNC’s policies, procedures and practises, we were extremely proud to receive Gold accreditation. It’s a great accomplishment in such a short period and provides independently verified proof of the quality of our ARC services. In just 18 months we have gone from a starting point of zero to an incredible 4000 plus connections and aim to grow this exponentially.”
Stanley’s PNC is constructed and staffed to comply with BS5979, with its attack resistant steel shell, continuous alarm and CCTV monitoring inside and out, hourly counter duress activity, recording of all inbound and outbound calls and entry/exit by airlock.
The Centre monitoring workstations each have the capacity to monitor 2000 sites. These are staffed 24/7, 365 days a year, by personnel who have been vetted and certified through four weeks’ training in all procedures relating to the ARC operations. For sales information please contact Stanley Security Solutions on 0844 254 0032 or via www.stanleysecuritysolutions.co.uk. A division of Stanley Black & Decker (SWK), Stanley Security Solutions designs, installs, monitors and services security systems.
