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Biometric check use

Biometric-based authentication is set to become more used in the UK, as over half (53pc) of organisations expect to significantly increase their investment in biometric technologies.

That is according to Callcredit Information Group. The credit reference agency looked at what biometrics organisations are planning to introduce in identity verification procedures over the next three years, as part of their fraud prevention. These include;

– biometric screening techniques (26pc)
– artificial intelligence systems (24pc)
– voice recognition systems (23pc)

Despite these aspirations, fewer than one in five organisations are regularly using artificial intelligence (18pc) and voice recognition systems (17pc). Instead, the most common identity verification techniques used are ‘document verification’ (44pc) and ‘unique log in systems’ (41pc).

John Cannon, Commercial Director Fraud and ID, Callcredit Information Group, said: “With cyber-attacks costing UK firms £30bn in 2016, and with major global breaches reported in the first half of this year, leveraging technological advancements has never been more important for organisations’ to instantly verify customers, identify risks, and ultimately stay ahead of the fraudsters. Incorporating biometric and voice recognition technologies into their fraud prevention strategy will strengthen authentication process and reduce risks by allowing the verification of a person rather than just a credential, such as a password.”

The research also found that a majority (74pc) of organisations are struggling to manage the potential conflict that exists between customer acquisition and the need to validate identities when customers interact with them.

Cannon added: “By allowing customers to complete document verification online, technology can also help simplify and improve the digital customer experience. Ultimately helping businesses on-board consumers as quickly, cost effectively and seamlessly as possible.”

Comment

Ryan Wilk, vice president at passive biometrics and behavioural analytics company, NuData Security said: “Biometrics adds another layer that improves security and customer trust, and should be part of a multi-layered approach that includes behavioural analytics and passive biometrics. Passive Biometrics analyses user behaviours passively, reducing customer friction and adding a deep level of trust that it is the correct human authenticating into a secured environment. While voice, fingerprint, or iris scans can be valuable in identifying the user’s physical biometrics, having a full multi-layered solution to identify the user in both a passive and active state creates a nearly un-spoofable way to authenticate a valued customer.”


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