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A majority of Brits (57pc) would be happy to ditch all of their passwords and pins and replace them with biometric verification, according to new research from a credit checking agency.
The research for Equifax also showed still widespread criticism towards verification practices, as half of responders (50pc) say that they have given up on an online registration process for a financial product through a range of frustrations. Of those, 52pc abandoned a registration attempt because they felt the process was too long, while 46pc said it was too complicated. Nearly four in ten (38pc) said they gave up because they didn’t have all of the required documents and information to hand, with 21pc saying they didn’t trust that the process was secure.
The survey, done online by OnePoll, suggested that people felt positively about the idea of biometrics, with speed (40pc), security (27pc) and confidence (21pc) being top of feedback on its use. Negative feedback was generally much lower, such as the fear of using biometrics (13pc) or that people feel self-conscious using it (13pc).
Views on biometric verification by percentage of respondents:
It is quicker than traditional forms of verification; 40pc
It makes me feel safer or more secure; 27pc
It makes me feel more confident in my bank or financial institution; 21pc
It feels like an invasion of privacy; 19pc
It is a novelty; 15pc
It scares me; 13pc
It makes me feel self-conscious; 13pc
It is fun; 11pc
It is annoying; 11pc
Keith McGill, Head of ID and Fraud at Equifax, said: “Biometric technology continues to progress and be considered a more mainstream form of verification. It provides a more secure identification model for both companies and end users and can help financial institutions grow trust and confidence with their customers so it is very positive to see this recognised.
“It’s no surprise to see such frustrations towards the myriad of passwords, pin codes and security phrases. People are encouraged to always have unique information for each website or account they hold, meaning a list of codes and phrases that is unrealistic for many to remember given the volume of registration processes they are asked to undertake in modern society. Lengthy, complicated and onerous registrations will soon be a thing of the past, with biometrics leading the way in the future of identity verification and modern financial relationships.”
The OnePoll survey was online between October 10 and 15. Total sample size was 2,000.