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Customer care advisor

Access control product manufacturer TDSi has appointed its new Internal Customer Care Advisor, Madison Read. Madison’s new role will see her assisting customers from across the company’s international export markets.

Madison, pictured, is the latest new to join TDSi’s headquarters in Poole, Dorset. In recent months, the company has also appointed new Finance and Operations Director, Paula Warburton, Marketing Manager, Francesca Meyrick and Finance Assistant, Luke Kleszcz.

Managing Director of TDSi, John Davies said: “Customer support services are a key part of what TDSi offers, ensuring every purchase from us lives up to expectations. We are delighted to welcome Madison to the team in this most vital of roles.”

And Madison said: “My new role at TDSi gives me great scope to interact with and help our customers from around the world. TDSi has a great reputation and I am looking forward to ensuring we continue to offer the service our customers expect and deserve.”

She will be involved with customers from across the globe, throughout the sales and service cycle – from processing orders to sending out quotes for specific projects, following up orders that have been placed and helping to resolve any issues that may arise. Before joining, Madison had worked part time at the RNLI as part of the reception team, while she completed her university degree at the University of the Arts London, achieving a First-Class BA honours in Magazine Publishing.

She added: “I am excited to be taking on my first full-time and permanent role since leaving university. TDSi offers cutting-edge technology in a fast-paced and progressive industry, and I will be working with a great team to deliver the very best on offer.”


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