Access Control

Customer care advisor

by Mark Rowe

At the access security manufacturer TDSi, Abbey Trudgett has joined as Customer Care Advisor. Abbey’s role is to support TDSi’s customers with purchasing products, managing returns and supporting them through the ordering and delivery process.

TDSi’s Managing Director, John Davies said: “Customer care is a vital part of our business, so we take pride in providing an excellent level of service. With a wealth of customer-focused and sales experience, I am delighted to welcome Abbey to the TDSi team.”

Abbey joins from a sales and retail background. Abbey, pictured, said: “I very much enjoy the hustle and bustle of interacting with and helping customers, so my new role at TDSi is a perfect fit! It is very rewarding to see TDSi’s solutions in use worldwide and I am looking forward to helping our customers make the most of our products and services. TDSi offers exciting technology in a highly dynamic industry. With a lot of different project needs in various vertical sectors, it’s always exciting to see what new customer requirements we can help with each day.

“With orders coming in rapidly via the phone, email or online, we play a crucial role in ensuring these are processed quickly, accurately and efficiently, to ensure customers get what they need, when they need it. There is a great satisfaction in providing the best customer service and I look forward to further developing our relationships with our customers.”

Visit: www.tdsi.co.uk.

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