Training

Conflict management for healthcare

by Mark Rowe

The conflict management training company Maybo is to deliver healthcare security training to the contractor Mitie’s security officers working within the healthcare sector.

Jason Towse, Managing Director of Mitie’s security business, said: “As one of the largest security providers to the NHS and private healthcare sector, it is our duty to ensure that we equip our people with the knowledge, tools and skills to ensure the safety of patients, visitors and staff in what can be extremely challenging environments.”

The training will cover:

– understanding and managing clinically related challenging behaviours
– conflict management and de-escalation skills
– mental health awareness including psychosis and dementia
– protection of vulnerable people
– implications of laws and guidance relating to mental health and capacity and restrictive practices
– substance abuse and the effects on behaviour;
– missing person response and the medical implications of issues such as asphyxia, delirium and serotonin syndrome

This is in line with guidance from BILD (British Institute of Learning Disabilities), NHS Protect, Department of Health, Skills for Health and Royal College of Nursing.

Bill Fox, Chairman of Maybo said: “Hospitals are both challenging and rewarding environments for security professionals to operate in. Mitie specialises in this sector and we are delighted to support its commitment to developing the confidence and capability of it healthcare security officers.”

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