The response to the London bombings of July 7, 2005 saw communication failures. This should not surprise us as almost every incident report or exercise report highlights failures in communication as one of their key learning points. There were three main failures in communications; loss of communications to those responding underground, overload of the mobile phone system and the failure of the ambulance communications system.
Do you go back through your own incident reports and those of other organisations, which are relevant, and check that the lessons identified have been learned or actioned in your organisation?
So writes Charlie Maclean-Bristol, business continuity consultant and trainer, in his blog, 7-7 lessons revisited.