Leading surveillance solutions provider CBC (Europe) is making a significant further investment within its customer support operation, which looks after the company’s clients in both Britain and international markets, including Europe, the Middle East and Africa.
The move includes a commitment by CBC to higher levels of staff training across the company, with one immediate example being the company’s aim to adopt the independent Investors in People business improvement standard, as Customer Service Manager David Cooper explains: “We recognize the need to help customers in a practical way with telephone technical and operational support, site visits when required, and a high standard of workshop repair and equipment processing.”
Mr Cooper was appointed earlier this year into a newly created role, providing a dedicated one-stop link between CBC’s customers and a wide range of support functions. “We’re improving our average workshop turnaround time from receipt of equipment and ensuring that installers, system integrators, end users, consultants and other buyers of our Ganz and Computar brands receive the best possible help with all of their requirements, ranging from system quotations through to order enquiries and technical questions,” he adds.
The expansion of CBC’s customer support operation comes as the company introduces a variety of cost-effective systems including energy saving LED monitors, high-res internal mini-dome cameras and ultra wide dynamic 690 e-HTVL resolution Pixim Seawolf technology cameras. This brand new equipment lines up alongside the company’s high quality Computar lenses and comprehensive Ganz range – including camera the multi-functional C-AllView cameras, digital recording, HD surveillance, lighting units and related systems.
