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Outages reveal benefits

According to an employee security awareness consultancy, social media channels such as Twitter played a vital role in keeping customers informed during the recent outages suffered by NatWest and O2. The Security Company outlines how such techniques can limit damage to an organisation’s reputation in a new report published today at



“A quick response will minimise the impact,” says Hannah Tufts of The Security Company.  “Companies are given credit for how they deal with significant disruption. The more eyes and ears an organisation engages with, the more support it has in reducing the long term effect of an incident. Good communication is crucial to achieving this.”


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