Interviews

Kroll forecasts

by Mark Rowe

Here are cyber-security forecasts from a US-based investigations and due diligence consultancy. For instance, it warns of how organisations can get bitten by the data they never knew they had.

Alan Brill, senior managing director at Kroll Advisory, said: “While last year’s vulnerabilities will continue to haunt organizations that have yet to evolve their policies and procedures – from encrypting data to regularly changing passwords – there are many challenges and solutions that have yet to be explored. For this reason, we’ve decided to deviate from our respected peers in the industry and take a new tack with our 2013 predictions: addressing the issues organisations aren’t talking about, but should be.”

Below, Kroll offers four unexpected cyber forces to be reckoned with in 2013 and recommendations for addressing them:

Data exists in myriad locations and in a multitude of formats within an organisation, and we’ve seen too many instances where clients just didn’t know the data existed until they experienced an attack. We call this vampire data – basically, any data that can’t seem to be killed, but comes back to drain the life out of the organisation. Examples include backup tapes and archiving that go back decades (even though they were scheduled to be destroyed); emails that should be destroyed after 90 days but exist indefinitely on employees’ desktops; and material that has been copied to portable or cloud storage without the organisation’s consent or knowledge. While it may not be a sanctioned copy of data, it may still be a discoverable one, and it can certainly be stolen or lost, causing a data breach that just shouldn’t have happened.

What organisations can do now to prepare: Take a data inventory, classify it by confidentiality or sensitivity level, and handle it accordingly. Only allow users to access the data they need and provide employees with regular data handling training to avoid unnecessary data propagation or transmission. Investigating a breach of vampire data can put significant strain on internal resources, so it is a good idea to engage an outside consultant to help you determine what was lost.

Forensics

Like any applied science, forensics requires certain real-world tools and applications in order to be successful. During a forensics investigation, we sometimes have limited resources at our disposal because organisations aren’t properly logging or documenting their activities. As a result, organisations will spend more money to discover whether the breach occurred and what was lost, and may wind up sending notifications based on reasonable assumption rather than concrete evidence of exposure. As organisations come to understand the reputational and financial importance of forensics investigations, we will see a shift.

What organisations can do now to prepare: Turn on your logs and make sure they are retained long enough to be useful. But it’s also helpful to perform a security assessment and train key employees in the basics of immediate breach response. Those employees who are most likely to be first responders in a breach should know how to respond without wiping out vital evidence needed to understand the incident, or if applicable, meet the requirements set by the cyber insurance policy carrier.

Hackers

It used to be that insider attacks were generally perceived as the most malicious – if a breach was perpetrated by a malicious insider, especially one with an axe to grind and easy access to sensitive information, the results could be pretty nasty. But the latest batch of cyber attackers are delving deeper into the cyber warfare and cyber terrorism space. They have a rapidly evolving ideology and agenda – namely, they are coming to destroy the secure network, erase pertinent data, wreak havoc with physical equipment, and ultimately take your company down. Kroll worked on a handful of very large engagements in 2012 that involved this type of attack, and in each case, the company was hit by an attack that destroyed data on a large number of machines throughout the global enterprise.

What organisations can do now to prepare: While this seems like a problem strictly for large enterprises, players are already beginning to develop and deploy these tactics on organisations of all sizes and in all industries. These groups may be looking for profit, perhaps holding your data for ransom, but the end result is still the same, and the stakes are high. Make sure you have a backup plan. Don’t assume that because you have backup tapes you have a plan for restoration. If you are outsourcing IT functions, make sure your third parties understand their role in getting you back up and running – and you’ll want to test their ability to do so.

Gift of gab

While the academic debate on this issue will continue in 2013, we’ll start to see more and more organisations speaking up – even when the loss is not personally identifiable or protected health information (PII and PHI). In some cases, nondisclosure will simply not be an option. For instance, if you experience a data destruction attack, everyone will know once your systems are down. In other instances, the stakes will be too high; the threat will be insurmountable without help from security consultants and government entities. We’ve already seen an increase in the number of breaches where clients have been notified by a government entity or security firm that they’ve lost sensitive data; we expect to see that trend only accelerate in 2013.

What organisations can do now to prepare: It is becoming increasingly important to contract with outside resources – an investigation and forensics partner, a privacy law firm, and/or a breach notification partner. When a security incident occurs, having providers in place to assist with the investigation, advise on current legal requirements, and prepare a response should it experience a breach of PII will save time and expense for the affected organisation.

Tim Ryan, managing director at Kroll Advisory, added: “If we’ve learned one thing from the changing climate of data security in 2012, it is that 2013 will definitely not be a time to employ the same old tactics. Boards of Directors are becoming more engaged on this subject, in part because it deals with corporate risk and also because the regulators are on the lookout. 2013 will require a review of information security governance, identification of information risk and controls, and preparation for the inevitable: a breach of sensitive data, a looming threat for every organisation.”

For more information, visit: www.krolladvisorysolutions.com.

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