Consumers are leaving back doors open to hackers as they sign up for automatic log on to mobile apps and services across multiple devices, and share passwords and handset PIN codes with friends, family and colleagues, according to a survey.
The survey of 2,000 consumers found that three quarters of those using social media applications and email leave themselves logged in on their mobile device, potentially putting their personal and sensitive information at risk. Worryingly many consumers are also compromising their bank and credit card details by selecting ‘Remember me’ or ‘Keep me signed in’ options. Of those that use Amazon and other shopping sites, 37 per cent said they were automatically logged in, while the figures stood at 23 per cent for mobile banking and 27 per cent for Paypal.
Richard Parris, CEO of Intercede who commissioned the survey, said: “Keeping your Facebook, Gmail, shopping and financial accounts automatically logged in might be convenient for consumers, but it’s leaving the back door wide open to hackers. Consumers are more wary about clicking ‘Remember me’ when it comes to online banking and financial apps, but cyber criminals don’t necessarily need access to your bank account or credit card details to commit identity theft.
“There are plenty of rich pickings available in email and social media accounts too. Leaving yourself automatically logged in is like leaving the windows of your house wide open while you’re out – it’s time for a new generation of secure identity authentication.”
Although 53 per cent had placed a PIN code in place, the research found that consumers are sharing these PIN codes and other passwords, further risking the security of the data on their phones– 28 per cent admitted they knew the log in details for a friend’s, family member’s or colleague’s mobile.
The research also questions whether the credentials consumers are using are strong enough to adequately protect their applications and the data they hold. Three in five stated that they try and remember passwords rather than writing them down or relying on password management solutions, suggesting that consumers are relying on the easy to remember combinations and using the same password across multiple sites and devices.
“As we live more and more of our lives online, all our various digital identities need to be effectively protected – worryingly, it appears that this is not the case at the moment,” continued Parris. “We need so many passwords today, for social networking, email, online banking and a whole host of other things, that it’s not surprising consumers are taking shortcuts with automatic log ins and easy to remember passwords. These solutions are increasingly not fit for purpose though – they do not offer proof of a person’s identity and are easily lost, stolen or hacked, leaving consumers at risk of identity theft. It’s time for stronger authentication and more sophisticated forms of identity.”
The research also looked into users remaining logged-in to accounts on multiple mobile devices. It found 76 per cent for social media, 45 per cent for mobile banking, 46 per cent for Amazon and shopping sites, and 54 per cent for Paypal.
