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Hospital contract

The facilities management contractor Mitie reports that North West Anglia NHS Foundation Trust has given it a new five-year contract to deliver FM and catering services for all of the Trust’s hospitals. The contract is worth £4.2m a year and has the option to extend for up to two further years.

Mitie will continue to provide cleaning, grounds maintenance, security, linen and laundry and help-desk services for Hinchingbrooke Hospital and Stamford and Rutland Hospital. The FM firm will also provide portering and catering for Stamford and Rutland Hospital and will now start delivering cleaning services to four of Peterborough City Hospital’s buildings.

Almost 130 employees will deliver services across the three hospitals. The contractor and Trust have committed to lift all Mitie frontline colleagues to at least the Real Living Wage. The FM contractor will also be launching an on-site healthcare training academy to offer career development for employees, through hands-on and classroom-based training from the British Institute of Cleaning Science (BICSc). This is part of the FM firm’s work to create BICSc accredited training academies in Hospital Trusts where Mitie delivers cleaning.

The contractor will provide the Trust’s site managers with access to a reporting platform. The Trust will be able to access activity logs, including number of jobs carried out and time spent on each task. As for tech, in 2017, Mitie rolled out its first robot cleaner to Hinchingbrooke. The robot, nicknamed ‘Moptimus Prime’, uses a mapping system to guide it around the hospital and motion sensors to detect obstacles on its way, so that Mitie employees can concentrate on more complex tasks.

As for sustainability, Moptimus Prime has been fitted with an ozone cleaning system to deliver chemical-free cleaning and uses less water and energy than traditional cleaning machines. As part of its efforts to reduce the impact on the environment, Mitie has also committed to only using cleaning products in pre-dosed sachets to limit the amount of chemicals used. The sachets are made of 100% recyclable material to help reduce waste from packaging.

Jacinto Jesus, Director, Healthcare, Mitie, said: “We’re proud to have extended our 12-year partnership with North West Anglia NHS Foundation Trust. Since the pandemic started, our frontline colleagues have been working tirelessly to deliver key services to help keep patients and staff safe, so we are pleased that this will be recognised with the commitment to increase pay to at least the Real Living Wage. We look forward to using our expertise and technology solutions to continue delivering a service that supports the critical work of the Trust.”

And Phil Walmsley, Chief Operating Officer at the Trust, said: “Following a robust procurement process, we are pleased to be working with Mitie to ensure our patients and staff will benefit from good quality support services in our hospitals that make a real difference to their experience.”


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