A case study of an integrated fire and security service contract at Gilmour Infant School in Liverpool. A servicing contract covers security equipment for classrooms, common areas, kitchens and workshops. Chubb recommended and installed a monitoring network that connects the school’s security infrastructure to the Chubb Alarm Receiving Centre that monitors and records activity for review.
Marion De Vaal, business manager at Gilmour, said: “By offering an integrated contract, Chubb has been able to provide a tailored, highly versatile and competitively-priced service. Contract-specific engineers are knowledgeable and maintain a good relationship with the school staff. They deliver a comprehensive service, are very easy to contact, are versatile in their timings and the equipment they recommended and installed is easy to use.”
De Vaal added the flexibility the firm showed in its timings to carry out work was excellent: “The engineers worked around us; rather than us working around them.”
And Gary Moffat, general manager, Liverpool branch, Chubb Fire & Security, said: “Offering a tailored, integrated service adds to customer convenience, and providing contract-specific engineers leads to service enhancement. The benefits of integrated services are becoming ever-apparent, as councils and companies seek the convenience of one single point of contact for all of their fire and security servicing needs. Chubb has the versatility and flexibility to provide this with our unwavering commitment to improving the customer experience.”
About the school
Gilmour is a single storey school with a nursery provision that is certified ‘Outstanding’ by a 2014 Ofsted report. The school hosts 232 children but is expected to grow by 90 pupils within three years.
