- Security TWENTY
- Women in Security Awards
The fraud prevention trade body CIFAS is running a one-day conference and exhibition on March 28 in central London. Its focus: putting the customer at the heart of the entire fraud prevention process.
Topics to be covered include: empowering consumers to look after themselves, understanding motivations for fraud and identifying the telltale signs, not inconveniencing genuine customers when preventing fraud
Chairing the event is Peter Hurst, CIFAS Chief Executive. Timetable:
10.05 am Victims of Fraud – how businesses deal with them well and badly
Speaker from Which?
10.35 am Psychology of a Fraudster
Dr Francis Pakes – Reader in Comparative Criminology, Institute of Criminal Justice Studies, University of Portsmouth
11.05 am Battling Account Takeover Fraud
Karen Tyler – Head of Fraud, Santander
11.25 am Networking Break
11.50 am Who, Why and Where
Christine Cheung – Training and Compliance Manager, CIFAS
12.10 pm When customers cannot be rejected
Sue Chapple – Head of Revenue Management, EDF Energy
12.40 pm The work of Action Fraud
Jamey Johnson – Head of Action Fraud, National Fraud Authority.
12.50 pm Lunch
1.40 pm Educating the consumer – the challenge of staying safe online
Tony Neate – Managing Director, Get Safe Online
1.55 pm Fraud for Need vs Fraud for Greed
Chris Cannon – Manager, Fraud & Compliance, HSBC Invoice Finance (UK) Ltd
2.25 pm Insider Fraud: Protecting the Customer
Martin Smith – Chairman and Founder, The Security Company (International) Ltd
2.45 pm Networking Break
3.10 pm The Customer’s World
Sarah Adams – Financial Services – Sector Manager, Ordnance Survey
3.30 pm Contactless Payments and Fraud Prevention
Jack Wraith MBE – Chief Executive, TUFF.