While much talk is of outsourcing of services including security, a household name has announced it is insourcing.
BT says it’s bringing 282 front desk security and reception services staff, employed by the contract security company Securitas, into its BT Facilities Services Limited (BTFS) business. Some 282 people, working for the security contractor at 68 of BT’s main buildings across England, Scotland and Wales, will move to BTFS when the current contract expires at the end of this month. The move according to the telecoms firm will help deliver savings, which will be re-invested in the facilities management services BTFS provides to BT across 7,200 buildings, from the Isles of Scilly to the Shetland Islands.
BTFS says that it’s expanding its business to provide facilities management services to other UK companies. BTFS was set up in September 2012 after BT acquired facilities management company Monteray, which provided such services as cleaning and grounds maintenance, workplace management and ‘property cost transformation’.
The telecoms firm says this insourcing follows a similar decision in October this year, which saw BTFS bring facilities management services in the Republic of Ireland and Northern Ireland back in-house from Aramark. Neil Edmond, Operations Director for BTFS, said: “The front desk security and reception teams based at many of BT’s offices have done a fantastic job, delivering an excellent service. We’re delighted to be rewarding them with roles at BT. By bringing these employees into BTFS we’re able to make savings which allows us to reinvest in the business. BTFS was established primarily to improve our customer’s experience of the facilities management services delivered across BT sites. This has created the opportunity for us not only to take on other services, but also expand to other locations and offer our services outside of BT.”
