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Case Studies

Stadium catering staff vetting

You may not have heard of the US-based, Jacobs family-owned hospitality company Delaware North, but you will have heard of some of the places in the UK it has catering and hospitality contracts for: Wembley Stadium, pictured; The London Stadium, the 2012 Olympics main stadium now the home of West Ham United; Arsenal’s Emirates Stadium; Fulham Football Club, Craven Cottage, Derby FC’s Pride Park stadium and Coventry’s Ricoh Arena.

A three-year contract worth £210,000 was awarded after a competitive tender process to vetting agency, Procius, part of the facilities management (FM) contractor Mitie. Procius will vet over 4,000 existing Delaware North UK event staff in the first year; and a further 2,000 new applicants are expected to be vetted per year.

Delaware North runs a ‘Protect Me’ campaign to focus on security and protection for staff and customers. After a review of security procedures and protocols, all staff will be vetted in line with recommendations by the UK official National Counter Terrorism Security Office (NaCTSO). As well as the new Disclosure and Barring Service (“DBS”) documentation requirements, employees will also undergo basic criminal record and global sanctions checks.

Procius will deploy its MyCheck software, which will integrate with Delaware North’s Applicant Tracking System, and Human Resources and Time and Attendance System. The contractor says it will reduce the admin burden for the hospitality firm’s head office and events staff.

Jason Towse, Managing Director, Security and Vetting at Mitie, said: “We are delighted to have been selected and proud to be supporting Delaware North with the innovative ‘Protect Me’ campaign. This clearly demonstrates Procius’ industry-leading technology led approach and capability in background screening and criminality checking. We look forward to applying our best-in-class knowledge and experience to support Delaware in this critical task.”

And Doug Tetley, Managing Director, Delaware North UK, said: “Delaware North UK is the first hospitality company to undertake this commitment across its entire workforce in the UK. We are leading the way in making our workplaces safer for our staff, our clients and their customers. Working with Procius has given us maximum benefit with minimum input. The software has seamlessly integrated into our existing systems. We are now confident that we are doing everything possible to ensure that the highest standards of staff safety are in place across our business.”

You can also come across Delaware North’s Prime Burger brand at St Pancras International, Euston Station and London ExCel.


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