Case Studies

Patrol monitoring tool for Corps

by Mark Rowe

The security services contractor Corps Security is to use the SmartTask patrol monitoring and electronic DOB product across 700 customer sites to cover its manned guarding and mobile security operations.

Tony Frost, IT Director at Corps Security, said: “We have previously taken an ad hoc approach to patrol monitoring, using multiple systems without any consistent processes. By teaming up with SmartTask we can adopt a single IT system that will help better meet our customers’ needs, while giving us added operational insight and business intelligence. With greater levels of transparency and accountability across our team of 3,000 security officers, we can quickly respond to issues, enforce compliance and demonstrate the value we are providing to our customers.”

Corps reviewed the patrol monitoring market, selecting SmartTask based on the flexibility of the system and the company’s partnership approach. As a result, Corps will be able to rollout the system based on exact customer requirements, the product firm says. This will begin with a patrol monitoring solution initially in use at 100 sites and a light version, based on SmartTask’s DOL solution, which will provide an alternative to paper-based Daily Occurrence Books (DOBs) at a further 600 locations nationwide.

The patrol monitoring system will use NFC tags along predefined routes, whereby security officers scan each checkpoint with a SmartTask-enabled smartphone to record their patrols. The SmartTask Advanced app can also be used to book on and off shifts, make check calls, raise alerts and submit incident reports. All captured information will be visible to Corps’s control centre, while controlled access will be available to the company’s regional managers including site and contract managers.

Using SmartTask’s DOL, security officers will be able to make entries electronically, including capturing supporting images, with incidents escalated through an automated alert to the control room and if appropriate the contract manager. As well as delivering a communication tool, it will also remove the cost of providing, distributing and archiving paper-based logs.

Tony Frost said: “The SmartTask solution will enable us to centrally collate a wide range of data that can be used to streamline, simplify and standardise our business and operational processes. We are already finding clever ways of using the system – such as creating a highly accurate way of reporting contract manager site visits – and expect to work closely with SmartTask moving forward to identify further opportunities to use the wide-ranging functionality. We will also have the ability to develop new features that offer clear benefits to our customers and the business.”

Paul Ridden, CEO of SmartTask added: “This partnership with Corps Security is further recognition of the power and potential of our workforce management software. Our understanding of the security sector means our proven solution overcomes real-world challenges and our ongoing development is driven by the needs of the industry. As a result, it is enabling our customers to reduce costs and improve performance, while helping to retain and win more business.”

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