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Key management at Nationwide

Nationwide Building Society has taken intelligent key management products in its branches. Nationwide has around 18,000 employees and around 650 branches across the UK. Previously branch managers were being relied upon to see to the management and safety of branch keys over the working day, and overnight. This has been a time constraining and manual process, but essential for branch security.

Traka’s intelligent key management product has been trialled, originally tested across 21 sites, and the products now operate across Nationwide’s UK-wide branches.

Richard Newland, Director of Branch & Workplace Transformation at Nationwide said; “There was an opportunity to greatly improve our key management process, to make it easier for our colleagues to manage branch keys. The introduction of Traka key management systems moved us into a more digital management system. Our colleagues no longer need to solely manage keys, and the audit trail capability has helped us to remove the manual paper recording and see the instant status of keys at any one time.”

Traka reports that it worked with Nationwide to understand bespoke requirements for branch key management for seamless installation under a tight timeframe for delivery. Once installed, Traka worked with branches to see staff had training in use of key management and access control for authorised personnel.

Tom Smith, Traka Market Development Manager added: “What our relationship with Nationwide demonstrates is our preferred approach to working with clients, in true partnership. Our aim is to understand bespoke requirements for key management and ensure our systems can accommodate, without compromising on ease of use for staff.

“In Nationwide’s case, Traka has made a significant difference from an operational perspective. The main resolution being staff no longer need to solely manage keys, and instead, they can focus on servicing members needs more efficiently. Nationwide has total peace of mind they have a secure and accurate audit trail of all keys, across every branch in its network.”

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