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Incident management for Ryder Cup

A real time incident management tool was in use at this year’s Ryder Cup. Developed by Scottish resilience and crisis management firm ID Resilience, Raven could log anything from a fall in the rough to a disaster scenario, to be managed and resolved through the platform in real time.

The software, also used across 30 venues at this year’s European Championships in Glasgow, offers joint situational awareness through its mobile capabilities and use of real time data. Whereas previously organisers may have relied on notepads and spreadsheets to keep track of incidents at events, Raven streamlines the process allowing accidents, emergencies and security situations to be recorded through the same app.

Accessible on mobile devices, the software enables event personnel to report situations such as medical incidents without returning to a control room, meeting health and safety requirements whilst keeping key figures in the field.

At Le Golf National in Paris, The Ryder Cup was the first deployment of Raven overseas. The European Tour will implement the tool so that all areas of its event management network are linked.

Ahead of tee off, Raven’s founder and managing director, Ian Kerr, pictured, said: “Raven ensures that those working across the incident management network are equipped to handle all scenarios. By enabling operatives on the ground to report incidents whilst on the move, Raven keeps all safety, security and key members of event delivery informed with up to the minute data ensuring fast, effective responses. For major events like the Ryder Cup, this is crucial to handling any disruption competently and efficiently.”


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