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Case Studies

Guard force motivation guide welcomed

The British Security Industry Association (BSIA) has welcomed the publication of updated guidance on guard force motivation, published recently by the Centre for the Protection of National Infrastructure (CPNI).

Entitled ‘Motivation within the Security Industry’, this is the third edition of the interactive guidance, which intends to help security managers, security duty managers, team leaders and those responsible for managing security personnel to develop and maintain a motivated workforce.

Commissioned by CPNI, the guidance was developed by management consultancy, Leigh Fisher, and has been supported and assisted by the BSIA and its members since its original creation in 2011. Included is practical advice on methods of assessing motivation within the guard force, including a short validated questionnaire, with guidance on how to address any particular issues identified.

The guide can be downloaded from CPNI’s website.

There are also two accompanying videos, which have been released to support the guide, one which explores the importance and benefits of using the guidance, and another that provides step-by-step instructions on how to undertake data analysis when measuring the impact of motivation. Links to these videos can be found within the guidance, or on CPNI’s YouTube Channel.

Trevor Elliott, the BSIA’s Director of Manpower and Membership Services, says: “The BSIA and its members have been extremely happy to support the development of this project since it began, recognising that motivation is key to delivering a high standard of service. This guidance is instrumental in helping private security companies identify new ways to motivate staff, and continue to build upon the high standard of service that BSIA members pride themselves on.”

The latest edition includes case studies from organisations that have been using the guidance and tools, three of which are provided by BSIA Security Guarding Section members, Vision Security Group (VSG), MITIE Total Security Management (TMS) and OCS Group UK Ltd. They are just a few of the many companies that have applied the guidance in the workplace, bringing benefits to staff and clients and creating an overall more positive culture within the workplace, the trade body adds.

To read about their experiences, download the guidance at:


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