Case Studies

Crisis themes

by Mark Rowe

A consultancy has publised a new white paper: ‘Strategic Crisis Decision-making: The psychological tripwires and trampolines’. This is the latest paper in a Steelhenge series, titled ‘Crisis Management: Key Themes for Success’.

In our current climate of 24/7 communications and higher than ever stakeholder expectations, the pressures on the Crisis Management Team (CMT) have grown considerably, according to the consultants, who offer crisis management, crisis communications, emergency planning and business continuity services. Decision-making by the CMT is one of the most critical, but most challenging, non-technical skills required for a successful crisis response. Yet it is frequently underestimated or ignored, the firm claims – except by those with the benefit of hindsight.

The latest paper covers the psychological impacts that working in the heat of a crisis has on decision-making. It looks at the technical and practical aspects of efficient decision-making that will help to steer a company out of crisis, and avoid the tripwires of poor decision-making that may have long-term negative impacts on the reputation and value of an organisation.

A series of crisis decision-making case studies will be published over the coming months to illustrate the principles in the white paper.

The ‘Crisis Management: Key Themes for Success’ series of papers are aimed at senior executives, to build a successful crisis management capability. They highlight the differences between organisations that survive and prosper after a crisis and those that wither and fail. Other titles in the series:

•The Cornerstones of Crisis Management
•Building Situational Awareness – how to establish the known and unknowns
•Crisis Leadership – the good, the bad and the ugly
•Managing Reputation – the non negotiable case for integrated crisis communications
•The Crisis Training Trajectory – building skills to deliver success
•Simulation Exercising – fostering crisis expertise through experience
•Evaluation – assessing and building a crisis management capability

The new paper, Strategic Crisis Decision Making: The psychological tripwires and trampolines, is available now.

Visit – http://www.steelhenge.co.uk/knowledge-zone/crisis-management-white-papers

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