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Case Studies

Blackpool contract

A three-year contract to deliver cleaning and security services to Houndshill Shopping Centre, in Blackpool, has gone to Axis Group, the UK security, cleaning, front-of-house and support services contractor. The contract includes a total of 20 security officers and cleaning operatives, with all employees transferring to Axis Group under TUPE in a mobilisation period of five weeks.

Axis says that its training is also designed to support Houndshill’s commitment to customer service and the Centre’s status as a WorldHost recognised destination. Axis Group will continue to develop all cleaning operatives and security officers as ambassadors of the Centre, and this will be complemented by Axis Group’s membership of the Institute of Customer Service.

The contract company will be introducing the latest auditing system from Overtec; for traceability, auditing and to address the causes of any ‘slip, trip and fall’ accidents, incidents and claims. It allows all cleaning activities on site to be tracked, so that in the event of an accident all necessary information is available, the contractor says.

The contract follows a competitive tender. Mark Hickey, Deputy Centre Manager at Houndshill says: “Axis Group demonstrated a clear understanding of the requirements set out in our tender, and not only provided the best operational solution, but also was deemed as a good cultural fit for the centre. Houndshill Shopping Centre is located in the heart of Blackpool with an annual footfall of over 10 million. All businesses in the town form part of the Blackpool Tourism Academy which was formed with the aim to achieve the WorldHost Destination Status and delivering continuous excellent customer service. Axis Group understands the vital role that the Centre’s cleaning and security staff plays in supporting the best customer experience.”

Jonathan Levine, Axis Group Chief Executive, says: “Houndshill Shopping Centre is a popular shopping and leisure destination in a busy seaside resort, and our approach to customer service, training and the implementation of the right technology can help the security and cleaning teams as well as the Centre, its tenants and its visitors.”



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