Case Studies

BBC extension

by Mark Rowe

Interserve, the support services and construction contractor, has been awarded a two-year extension of its contract to provide security services to the British Broadcasting Corporation (BBC). It’s worth the firm says more than £20m.

The manned guarding and security services firm, First Security – part of Interserve – has worked with the BBC since April 2014 when it was awarded the Corporation’s national security contract. This was a three-year deal to provide security services at properties across the UK. First Security handles the manned guarding, close protection and control room operations at a variety of sites, including Broadcasting House in London, pictured; Pacific Quay in Glasgow and the Media City UK complex in Salford. The account extension will start in early 2017.

Tom Ward, director of operations for security at Interserve, said: “We have a strong working relationship and have built up a track record of delivering outstanding service across a large and diverse portfolio. We look forward to continuing our work with the Corporation for a further two years.”

First Security’s parent company Interserve is the BBC’s integrated facilities management partner. That’s for workplace support and services including cleaning, maintenance, mechanical and electrical, signage and waste management to sites across the UK.

Meanwhile Interserve has won a five-year contract under the new Crown Commercial Services’ (CCS) facilities management framework, to provide total facilities management services for the Home Office. The company will deliver maintenance, cleaning, catering and security support, among other services, across one of the two ‘regions’ of the Department’s estate. The estate region is made up of over 200 sites serving key Home Office business areas including the College of Policing, HM Passport Office, UK Border Force and UK Visas and Immigration. The contract region covers buildings and sites located across the North of England, Midlands, the West Country, Scotland Wales and Northern Ireland.

The firm says that this award builds on Interserve’s relationship with the Home Office and College of Policing, for whom it has delivered services for the last eight years. This is one of the first major contracts to be awarded under the CCS facilities management framework, set up to maximise value for money in government-procured facilities management services. The new contract will run for five years from July 2016, with the potential to be extended for a further two years.

Adrian Ringrose, chief executive at Interserve, said: “We have a long-standing relationship with the Home Office and are delighted to be amongst the first major suppliers to be awarded work under the CCS framework. Estate management costs account for a significant portion of our customers’ budgets. By drawing on our expertise in servicing large, complex property portfolios and through self-delivering our services wherever possible, we will maximise efficiencies for our customers, generating savings to the taxpayer, while continuing to meet the highest standards of service.”

And recently Interserve was awarded a facilities management services contract worth £60m over its initial three year term with commercial and residential property services company JLL. Interserve will provide integrated facilities services at 18 shopping centres managed by JLL across the UK. Over 300 people will TUPE transfer to Interserve to deliver cleaning, security, customer services, pest control, window cleaning and electronic security system maintenance.

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