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Arena service hailed

Showsec reports praise for its customer service at three event arenas. The Leicester-based crowd management and event security contract company were commended for their service at the Phones 4U Arena in Manchester, the Motorpoint Arena in Sheffield, pictured, and the first direct Arena in Leeds following the World Class Service audit.

Staff at the Phones 4U Arena led the way with a score of 94 per cent, followed by the Motorpoint Arena on 93pc and the first direct Arena on 92pc.

The World Class Service audit, which was commissioned by Showsec, highlighted a significant improvement in performance at all three arenas.

Alan Wallace, Showsec’s Regional Manager, said: “This is a fantastic set of results and is great credit to all those involved in delivering our service. We are constantly looking at ways in which we can raise standards and these audits provide a crucial benchmark to help measure progress. The 2013 audits identified a need to make improvements to certain aspects of our service and I am delighted with what has been achieved since then.”

World Class Service Accreditation works with venues and organisations to conduct a ‘secret shopper’ assessment of arenas which focuses on three key areas; behaviours, processes and environment.

Tracy Waddacor, Managing Director of World Class Service, said: “The staff in all three venues were wonderful. It is clear Showsec have put a lot of hard work into getting the right mix. Recruiting staff with the right attitude is vital and, on the whole, everyone we encountered was helpful, considerate and professional when dealing with customers.”

Wallace praised the Operations Executives for the improvements at all three arenas, namely Tom Bailey at the Phones 4U Arena, Craig Bennett at the Motorpoint Arena and Sam Hodkin at the first direct Arena. “Their dedication to service has been the driving force behind this uplift in performance. It is clear they have had a strong influence on how all members of the team perform at ground level which is highly commendable.”


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