A case study of how Kingswood Air Conditioning have launched a lone working monitoring product to cover their engineers.
Kingswood provide servicing and installation of air conditioning equipment to UK businesses including the NHS and universities. Engineers often travel and work on sites alone, working at height and with heavy equipment. StaySafe is an app and could-based monitoring service which allows employers to monitor the location and safety status of their lone workers and be alerted if an employee is in need of assistance.
As Kingswood also operate an out of hour call service, having a way to alert someone if an accident occurs became a priority for the business. Before taking the app, Kingswood employees were expected to call into the office, hourly, to confirm they were safe. However, staff were not always following this procedure and problems with phone signal meant that they couldn’t always keep in contact anyway.
After researching the market, Kingswood selected StaySafe. The app works on iPhone, Android and BlackBerry and offers a range of functions including a panic button, working session expiry and low battery warnings, GPS and satellite tracking, man-down and duress alerts.
James Oliver at Kingswood says: “the StaySafe app provides peace of mind that our employees are safe while they work alone. StaySafe is the most user-friendly solution we have seen and both the Hub and the app are extremely simple to use. The man-down feature as well as location monitoring were particularly important to us when selecting a solution and StaySafe ticked all the boxes. The solution overcomes many of the issues we faced before such as out of hours monitoring and lack of phone signal at some of our sites. We now feel confident that we are meeting our duty of care to our lone working employees around the clock”.
And Don Cameron CEO at StaySafe adds: “we understand that there are many different safety challenges facing lone workers across different industries. For the facilities management industry, accidents are a very prevalent risk and employees sometimes aren’t able to call for help. StaySafe offers peace of mind that regardless of the situation someone will be alerted and can respond quickly, preventing a situation from escalating further.”
