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Technical Support Engineer


Contract typePerm

Job titleTechnical Support Engineer

Closing date31st January 2022

Salary£35,000 - £40,000

Ref no

Technical Support Engineer


£35,000 - £40,000

We have a vacancy for a Networking/Technical Support Engineer to assist with pre and post sales in both design and technical queries. This is a great opportunity to join a unique UK manufacturer who are a leading, global provider of various communication transmission solutions.
Your Job Role Summary:
• Pre and post-sales support to the sales team.
• Systems design and high and low-level network design.
• Working closely with security systems integrators on small and large complex projects.
• Confidence in customer interfacing and excellent technical knowledge, particularly of ethernet and IP transmission (including ethernet switches, multi-purpose ethernet switch series, POE injectors, IP extenders, video encoders and media converters) is required.
• Excellent knowledge of Cisco and Juniper very beneficial.
Your Responsibilities:
• Put together detailed project designs within tight deadlines.
• Generate technical drawings in Visio to illustrate project designs.
• Liaise with external customers to ensure that the proposed solutions meet required specifications and determine appropriate system design.
• Onsite installation and commissioning support.
• Undertake product testing, customer problem investigations/special engineering configurations.
• Post-sales technical product support.
Skills Required:
• You should have a minimum of an ONC in electronic/engineering and some experience of post-sales technical product support. Alternatively, 1 - 3 years’ experience in an engineering related role.
• If you have Juniper and/or Cisco Certification, this would be highly desirable; there will be a requirement to obtain, develop and maintain Juniper Certification.
• Familiarity with standard ethernet protocols is required, e.g. OSI 7 layer model; ring healing protocols for redundant network ring topologies; VLANs; PoE; IGMP; SNMP etc.
• Practical experience with networking products is expected, to include layer 2 media converters and switches and layer 3 switches and routers.
• Operational knowledge of physical security products, to include analogue and IP CCTV, access control and intrusion panels and their integration and interfacing with networks would be a distinct advantage.
• You should be PC literate with experience of AutoCAD, Visio, MS Word & Excel etc.
• Good interpersonal and communication skills.
Package includes death in service, pension, laptop, mobile phone, some remote working available


Contact Person Steve Gray, Zitko Consulting

Telephone01480 473245

Application details

Application form and job description available


Tel01480 473245